A per property FAQ (Frequently Asked Questions) section helps answer common guest questions, reduces support inquiries, and improves SEO by addressing search queries.

1. Go to the Properties Tab

From your dashboard sidebar, click Properties to see all of your listings.

2. Edit the Property

Find the property you want to update and click Edit on its card. This opens the property editor.

If the property has no questions yet, you'll see “No questions yet — pick them from the shared FAQ library or write new ones.” Click Add FAQ to open the FAQ manager for this property. (Once questions exist, this button becomes Manage FAQ.)

The FAQ page for that property gives you three ways to add questions. Answers live in your shared FAQ library, so editing one updates every property that uses it.

1. Click + New Question

This opens the Create Question window.

2. Fill in the Question and Answer

Type the guest's question exactly as they'd ask it, then write a clear, plain-text answer below it.

3. Click Create

The question is saved to your shared library and added to this property right away.

1. Click Add from Library

Browse or search questions that already exist in your FAQ library from other properties.

2. Select the Questions You Want

Check each question that applies to this property. Questions already added won't show up again.

3. Click Add

The selected questions are linked to this property, and their answers stay in sync with every other property using them.

Option C: Copy FAQs From Another Property

1. Click Copy From Property

Use this when a new listing shares most of the same rules and amenities as one you've already set up.

2. Search for the Source Property

Type the property name and select it from the list. CraftedStays shows how many questions it will bring over.

3. Decide Whether to Replace or Merge

Check “Replace this property's current questions” to swap the whole list, or leave it unchecked to add the copied questions alongside the ones already there.

4. Click Copy

All of the source property's questions are now shared with this property too.

1. Drag to Reorder

Use the handle on the left of each row to drag questions into the order guests should see them.

2. Edit or Remove a Question

Click Edit to change the wording, or Remove from this property to unlink it. The Sharing column shows whether a question is “Shared with” other properties or used “Only this property,” so you know if an edit will affect other listings.

1. Return to the Property Editor

Click the Properties breadcrumb at the top, or navigate back to the property.

2. Check the FAQ Card

It now shows how many questions are shown on the property's page, and the button has changed from Add FAQ to Manage FAQ.

3. Go to the Property and click View.

1. Will editing a shared question change it everywhere?

Yes. Because answers live in the shared FAQ library, updating the answer on one property updates it on every property linked to that question. If you need a property-specific answer, create a separate question instead of editing a shared one.

2. What happens if I check “Replace this property's current questions” when copying?

It removes the questions currently on the property and replaces them with the full set from the property you're copying from. Leave it unchecked if you'd rather add to what's already there.

3. Can a guest-facing FAQ be used on more than one property?

Yes — that's the point of the shared library. The same question can be linked to as many properties as you like, and the Sharing column shows how many are using it.

4. How do I control the order FAQs appear in?

On the property's FAQ page, use the drag handle on the left of each row to reorder questions into the sequence you want guests to see.

5. What's the difference between Add FAQ and Manage FAQ?

They're the same button at different stages — it reads Add FAQ when the property has no questions yet, and switches to Manage FAQ once at least one question has been added.