Overview
Guest reviews build trust and boost your bookings! With CraftedStays, they're a breeze to show off—synced right from your PMS or added by hand, super easy.
How Reviews Sync from Your PMS
OwnerRez
Reviews sync automatically when marked as visible:
In OwnerRez, go to a review
Mark it as "Show" or enable for public display
Reviews marked "show" will sync to CraftedStays
Sync happens automatically or when you trigger manual sync
Hospitable
Reviews sync when available through Hospitable's API:
Reviews from Airbnb/VRBO sync to Hospitable
CraftedStays pulls these during property sync
Guesty
Reviews sync based on your Guesty settings:
Configure review visibility in Guesty
Reviews sync during property updates
Direct Booking Reviews
Other PMS Supports this.
For OwnerRez Users:
Add the review manually in OwnerRez
Mark it as "Show"
It will sync to CraftedStays
Manage Reviews from PMS: Enabling or Disabling Reviews
Log in to your CraftedStays dashboard.
Navigate to the Properties panel.
Click on Reviews.
For PMS reviews, verify that they are syncing correctly by ensuring your PMS account contains updated reviews. (For OwnerRez users, check the configuration to ensure that reviews are marked as 'shared' or 'published'.)
Click Edit then toggle Status and hit Update to save.
Manual Entry in CraftedStays:
If your PMS doesn't support it or you want to add reviews manually:
Go to Properties in your dashboard
Select a property
Look for Reviews section
Click "Add Review"
Enter review details:
Guest name
Review text
Rating (1-5 stars)
Date
Toggle Status
Click Create
Where Reviews Display
You can add reviews anywhere in your page by using the Reviews block in the editor.
Homepage Reviews Section
Shows recent reviews across all properties
Configurable number of reviews(some templates do not support this)
Rotates through reviews in a slider
Property Page Reviews
Shows reviews specific to that property
Appears in the Property Reviews section
Displays average rating
Review Display Settings
Homepage Reviews Section
In your template editor:
Go to the Reviews section
Configure:
Title: "Trusted by our guests" (or custom)
Reviews Count(if supported): Number to display (e.g., 10)
Property Page Reviews
In your template editor:
Go to the Property Reviews section
Configure:
Title: Section heading
Review Information Displayed
Each review shows:
Guest name (or anonymous)
Star rating (1-5)
Review text
Date
Property name (on homepage reviews)
Troubleshooting
Reviews not appearing on site
Check that reviews are marked "show" in your PMS
Sync the property: Properties > Property > Sync Now
Verify the Reviews section is added to your page
Check that property has reviews (not all properties may have them)
Missing reviews from Airbnb/VRBO
These come through your PMS:
Check if reviews appear in your PMS
PMS must sync reviews from the platform
Some platforms limit API access to reviews
Reviews showing on wrong property
Verify review is associated with correct property in PMS
Re-sync the properties
Can't add manual reviews
Go to the property, not the site settings
Look for Reviews section within property edit
Click "Add Review"
Best Practices
Responding to Reviews
Respond to reviews in your PMS platform (Airbnb, VRBO, etc.). Response management isn't handled in CraftedStays.
Curating Reviews
Only reviews marked "show" appear
Highlight your best reviews by ensuring they're visible
Add direct booking reviews manually
Review Volume
More reviews = more trust
Ask happy guests to leave reviews
Reviews from direct bookings count too