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How to Create and Manage FAQ Section

This article will guide you about updating FAQs and best practices.

Gil Chan avatar
Written by Gil Chan
Updated yesterday

Overview

An FAQ (Frequently Asked Questions) section helps answer common guest questions, reduces support inquiries, and improves SEO by addressing search queries.

Two Ways to Add FAQ Content

Option 1: Built-in FAQ Section

Templates include an FAQ section that pulls from your site's FAQ data.

Option 2: List Toggle Section

Create a custom expandable Q&A list on any page. Please note that this block may not yet be supported across all templates, but broader availability is planned in future updates.

Using the Built-in FAQ Section

Step 1: Add FAQ Data

  1. Go to your CraftedStays dashboard

  2. Navigate to Site settings

  3. Look for FAQ section

  4. Add your questions and answers
    ​

Step 2: Add FAQ Section to Page

  1. Go to Template Editor

  2. Select the page (usually Home)

  3. Add the FAQ section

  4. Configure the title (e.g., "Frequently Asked Questions")

  5. Save changes
    ​

The FAQ section automatically displays questions from your site's FAQ data.

Using List Toggle (Custom Q&A)

For more control over FAQ placement and content:

Step 1: Add List Toggle Section

  1. Go to Template Editor

  2. Select your page

  3. Add "List Toggle" section
    ​

Step 2: Configure the Section

  1. Set the Title (e.g., "Common Questions")

  2. Add Q&A items:

  • Click to add a QA Item block

  • Enter Question

  • Enter Answer

  • Repeat for each Q&A pair
    ​

Step 3: Style Options

  • Choose a color scheme

  • Adjust title styling

Common FAQ Topics for Vacation Rentals

Booking & Reservations

  • How do I make a reservation?

  • What is your cancellation policy?

  • How far in advance should I book?

  • Do you offer last-minute discounts?

  • Can I modify my reservation?

Check-in & Check-out

  • What time is check-in/check-out?

  • How do I get the keys or access code?

  • Is early check-in or late check-out available?

  • Where do I park?

Payment & Pricing

  • What payment methods do you accept?

  • When is payment due?

  • Is there a security deposit?

  • Are there any additional fees?

  • What's included in the rental price?

Property & Amenities

  • Is the property pet-friendly?

  • Is smoking allowed?

  • Is there WiFi? What's the password?

  • What amenities are included?

  • Is there parking available?

Policies

  • What is your pet policy?

  • Are events/parties allowed?

  • What is the maximum occupancy?

  • Is there a minimum stay requirement?

Location & Area

  • How close is the property to [attraction]?

  • Are there restaurants nearby?

  • Is the property in a safe area?

  • What's the best way to get there?

FAQ Best Practices

Write Clear Questions

Use the exact words guests would use:

  • Good: "How do I check in?"

  • Less clear: "Arrival procedures"

Keep Answers Concise

  • Answer the question directly

  • Use short paragraphs or bullet points

  • Don't include unnecessary details

Update Regularly

  • Add new questions as they come up

  • Remove outdated information

  • Review quarterly

Order Strategically

Put most common questions first, or group by category.

Adding FAQ to Custom Pages

You can create a dedicated FAQ page:

  1. Create a new custom page (slug: "faq")

  2. Add a Hero or Title section at the top

  3. Add one or more List Toggle sections

  4. Organize by category if you have many questions

  5. Add to your navigation menu

Troubleshooting

FAQ section not showing

  1. Verify FAQ data is entered in site settings

  2. Make sure FAQ section is added to the page

  3. Check section visibility settings

Questions not expanding

  1. This is typically a JavaScript issue

  2. Clear browser cache

  3. Test in different browser

  4. Contact support if persists

Want more formatting in answers

FAQ answers support basic text. For complex formatting:

  • Keep answers simple in FAQ section

  • Link to detailed pages for complex topics

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