Overview
If you've forgotten your password or need to reset it, follow these steps to regain access to your CraftedStays account.
Step-by-Step Instructions
1. Go to the Sign-In Page
Navigate to app.craftedstays.co in your web browser.
2. Click "Forgot Password?"
On the sign-in page, below the Sign In button, click the "Forgot password?" link.
3. Enter Your Email Address
In the popup dialog that appears:
Enter the email address associated with your CraftedStays account
Click "Send Reset Email"
4. Check Your Email
Look for an email from Crafted Stays with the subject "Reset Your Crafted Stays Password"
The email will arrive within a few minutes
Check your spam/junk folder if you don't see it in your inbox
5. Click the Reset Link
In the email, you'll find:
A "Reset Password" button (recommended)
OR a plain text link you can copy and paste into your browser
Important: The reset link expires in 1 hour. If it expires, you'll need to request a new one.
6. Create Your New Password
Enter your new password (minimum 8 characters)
Click submit to complete the reset
7. Sign In
Return to app.craftedstays.co and sign in with your email and new password.
Troubleshooting
"Link has expired"
The password reset link is valid for 1 hour. If you see this error:
Go back to app.craftedstays.co
Click "Forgot password?" again
Request a new reset link
"Link is invalid or has already been used"
Each reset link can only be used once. If you've already reset your password, try signing in with your new password. If you need to reset again, request a new link.
"Too many password reset attempts"
For security, there's a limit of 5 password reset requests per hour. If you see this message, wait an hour before trying again.
Didn't receive the email?
Check your spam/junk folder
Make sure you entered the correct email address
Wait a few minutes - emails can sometimes be delayed
Contact support if the email still doesn't arrive after 10 minutes
"Password is too weak"
Your new password must be at least 8 characters. Try using a mix of letters, numbers, and special characters.